Wednesday, June 27, 2012

Licensed in the Land of Limitless Opportunity

I've passed the test to be a licensed public adjuster solicitor in New Jersey, the state where, I'm told, insurance companies receive less esteem than lawyers, journalists or politicians.  In New Jersey, that says a lot.
I'm calling it a target-rich environment.
My license should come in the mail sometime in July.
It means several dozen family members, a lot of old friends, and an unknowable number of people and businesses from my 20 years with The Press of Atlantic City will soon have available someone who can help them unlock the full value of their property insurance policies.
I'm looking forward to a busy late summer and early fall.

Sunday, May 13, 2012

"Post" retirement? What's that?

I'm now a senior claims rep with Metro Public Adjustment and heading toward regional manager sometime late this summer or in early fall. What an amazing opportunity to find at the theoretical end of my "working" life. And what an ironic joke retirement at 62 or 65 turns out to be. Many of us seem to be discovering that retirement is just when you stop doing what everyone else wants and get to do what you want -- but not in an easy chair with a remote or on the beach in Florida. I'm really not ready for that.

I'm licensed as a public adjuster. I inspect homes for insurance damage only and represent the insured during the insurance claim process.  I'm also an independent contractor, and what I've got is a small business without any need to handle paperwork or pay overhead. Metro takes care of it.  I'm working on my own schedule. It's not very time consuming and I'm paid well.  The company provided me with all the training, all done in house, to get started.

In less than a year, I've gone from being the person listening to an orientation about property insurance to the person delivering the orientation.

Here's why I choose to do this:

I need the money.

I'm bored.

I'm tired of working for asshats. Not everyone I worked for was an asshat, but they turned up pretty regularly.

I want to work on my schedule, not someone else's, and take time off when I feel like it, not when it is convenient for an employer.

I want to help people.

Anyone can identify with the first four points.  The last one is special. With just the three apprenticeship insurance claims I found in order to qualify to work under Metro's umbrella, I've gotten three homeowners insurance payouts of $62,683 so far. Two of those claims are being pushed and negotiated even farther, to get the insurance companies to fully meet their contracted obligations.

I'd call that helping people, especially since in one case an insurance company that initially was going to spend maybe $2,000 to just clean clothes and wash floors in a house damaged by a smoky fire has paid almost $50,000 and counting to fully restore the property to the way it was before the fire.  And in two other cases, homeowners who didn't know they had claims got $8,000 and $5,300 respectively for new roofs.

Now I'm handling claims on my own and recruiting and training my own team. I'm working for a company that pays me more of each claim the more claims I bring in.  It pays me a fee out of every claim one of my recruits brings in.  I share directly in the company's growth and prosperity from the actual business it does.

I wish I'd known about this industry when I was 25 years old. But that doesn't count as a "what if" worthy of beating myself up:  Within three years I'll be making more each year than I ever made in journalism, even as an executive editor. And within five years I'll be financially secure for the rest of my life.

Did I mention I'm once again a cheerful person?

Life can be good. 
                                                                                                                                      --Bill Watson

Saturday, March 3, 2012

Enough to make a stone weep

Insurance companies are part of the American corporate structure. They share many of the same goals and philosophies held by most publicly traded corporations. That means the bottom line is profit, morning noon and night, 24-7, and if it comes at the expense of your roof, what do you think will happen next?
Think about it. How many people do you know who were laid off not because a company was in trouble, but because they weren't making as high a profit as greedy stockholders and greedy executives (with stock options) wanted. Everyone knows someone in that boat. Some of us have been in that boat.
When something serious goes wrong and you need  your property insurance, don't think you're calling in your friendly agent or the wonderful folks you see in television ads. You're calling in the guy who fired your best friend after 27 years on the job in the name of corporate greed. That's the kind of guy who is going to come to your home or business, look around with a bored expression, and perhaps tell you there really isn't a claim, or offer a few hundred bucks. He may even be from another state - you won't see him at Rotary next week, nor in church on Sunday. You'll never see him again and the only consequences he faces come about if he gives you too much money. His employers will not like that.
You don't have to take it.  Public adjusters go to bat for you just like attorneys - and, like some attorneys, public adjusters at Metro get no fee unless they succeed in getting you money. Even up the fight: Get some smart help. I'm available, for instance, and if I help you, I don't get any money unless you get paid by the insurance company. We usually get people more money than they'd find possible without us. On my three "apprenticeship" claims, as an example, I got homeowners more than $45,000 the insurance companies didn't want to give them.  And I find claims people didn't know they had in about half the houses and businesses I visit.
If insurance companies win, it's because you lose.  If I win, it's because you win, too.  Which one sounds better?